QUALIFICATIONS:

* IT Support Analyst
* Business Analyst
* Critical Account Manager
* Project Manager
* Windows Operating Environment Installation and Configuration
* Network Installation and Configuration
* Project Management
* HTML and Dream Weaver programming and editing
* Responsible for resolving users problems and user training

WORK EXPERIENCE:

Micro Motion 2007-Present-- IT Support Analyst II

• Prepare, distribute, and evaluate helpdesk measures on a weekly and monthly basis as needed to monitor helpdesk operations.
• Leads the delivery of day-to-day helpdesk efforts including prioritization, documentation, escalation, and resolution of information system products and services within agreed Service Level Agreement.
• Assest Management including Appropriations Requests, hardware and software ordering, budget preparation and use of asset management tools.
• Coordinate troubleshooting efforts between on site and global support teams.
• Represent Micro Motion's users by participating on global support conference calls.
• Maintain and enforce system policies and procedures, including hardware and software standards, support Service Level Agreenment, and incident flow including escalation.
• Oversee the use and maintenance of helpdesk tools such as ticketing system, knowledge management, and asset management
• Respond to division and global infrastructure emergencies. This includes participation in on call rotation for after hours support.
• Assist other departments with IT assigned functions such as check printing and other support activities.

University Colorado 2005- 2006-Data Entry

• Processing W-4s, W-5s and Direct Deposits
• Filing
• Researching Lost Hand Drawn

Echo Star Corporation 2002-2004--Business Analyst I

• Software and Hardware Installation
• Troubleshooting PCs and Servers
• Setting up accounts in AD and providing Security
• Connecting Networks
• Writing and running reports for SQL
• Coordinating Releases

CISCO Corporation 2000-2002--Critical Account Manager

• Support for trouble/problem reporting and resolving all Distributed Technology Platforms
• Set up test beds to simulate customer issues with VPN 5000 Concentrator and Client
• Router installation and configuration
• Report to the Director each week on all Critical Accounts
Duties Include: Critical Accounts Manager as an IT professionals and Network Administrator. Coordinated conversion of existing Contacts, and Software Releases for VPN 5000 products such as:client/server. Handled customer issues passed on from Technical Support and supervised their reproduction in our labs. Remote log-in to customers sites as necessary to diagnose unrepeatable problems. Other duties included setting up and testing Virtual Private Networks (VPN 5000) implementing passwords, assisting customers with setting up firewall protection, setting up test environments, troubleshooting and fixing VPN 5000 hardware and software problems. Support for trouble/problem reporting and resolving all distributed technology platforms testing for other Cisco products, trouble isolation and coordinate activities associated with the repair of Customer's problems. Working with Data Security for various customers' environments. Resulting in reproducing customer issues and providing a software or hardware fix for the customer.
* Maintained spreadsheet and reported customers issues to the Directors and Management Teams. Which allowed upper management the abilities to gauge customer's satisfaction.
* Involved in the interviewing and hiring process for our team. Resulting in helping the company to produce a good work team structure.

US West/Qwest Corporation 1998-2000--Project Manager

• Support for trouble/problem reporting and resolving all Distributed Technology Platforms
• Testing, trouble isolation and coordinate activities associated with the repair
• Responsible for maintaining system hardware and software
• Retrieving database reports for Director via Business Object and Excel
• Train users when required, manage and maintain inventory of components
Duties Include: Technical Support Engineer for 14 State Region. Working knowledge of Win98, 95, W2K, NT workstations, and servers. Proven skills in problem determination and resolution. Knowledge and proficient with office automation applications such as Payroll, Boss, ID (Individual Desktop), Sonar and word processing, database, Excel spreadsheets, Power Point. Writing Technical Reports on performance and evaluation of US West/Qwest applications such as Payroll, Sonar, Boss, and Individual Desktop. Retrieving database reports for Director via Business Object and Excel. Trained users when required, manage and maintain inventory of hardware components.
* Promoted to IT Project Manager responsible for managing 12 Project Manager in technical and non-technical projects for the clients and business environment and responsible for maintaining system hardware and software installation. Also, including hiring, performance plans, budgeting and making business decisions.

Exabyte Corporation1996-1998--Software Engineer

• Software Testing (Backup Tape Systems)
• Seagate Backup and Cheyenne Backup Software
• Windows 95/Windows NT 4.0 Configuration and Installation
• DOS 6.22 and Windows 3.11 Configuration and Installation
• Installing and Configuring Multi-Machines for Testing
• Eagle Nest Internal and External Backup Tape System
Duties Include:Testing Exabyte Tape Drives and drivers with multiple Operating systems and applications. Worked with Development Engineers on resolving any problems related to a specific driver. Responsible for installing hardware peripherals such as, Single-Ended and Differential SCSI host adapters, EIDE, IDE and SCSI hard drives, Network cards, Zip tape drives, Travan tape drives and tape libraries. Also responsible for multiple operating system installations for example, Windows 98, Windows 95, Windows NT 3.51 and NT 4.0, Windows for Workgroups 3.11 and various versions of DOS. Resolved any OS, software or hardware related problem by using various troubleshooting techniques. Accountable for a wide variety of hardware and software configurations for specific testing purposes.

HONORS AND OTHER ACTIVITIES:


Volunteer Teacher for Adult Literacy Program
Volunteer for Women Outdoors Wilderness
Board Of Directors For Boulder County Safehouse
United Way Committee Member For IBM Corporation
International Women's Week Conference
 

 

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